Trainer On-site Iai

What you will do in this role

As a Trainer on our team, you will:

• Conduct evaluations and coaching sessions weekly, focusing on communication misses
• Monitor and track agent performance in KPIs linked to and driven by communication skills on a weekly and monthly basis to measure improvement and identify further coaching needs
• Conduct training needs analysis and prepare monthly refresher training on critical communication pieces
• Design and develop training materials and curricula
• Do other related duties assigned as needed
• Do minimum 1 refresher training per month on critical communication pieces

Your qualifications

Concentrix + Webhelp is a great match if you:

• Are proficient or bilingual in English
• Have at least 1 year experience in a similar position (BPO preferred)
• Are open-minded and eager to learn new things

It will be a plus if you have:

• BPO experience in Fintech

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time indefinite contract
• Performance bonus
• The option to choose from a board range of flexible benefits through MY Benefit Platform
• Medical Subscription
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes