Desktop Support Specialist

Additional Skills & Qualifications:

Qualifications and Skills

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Bachelor's Degree in Computer Science, Computer Engineering or similar field is desired
• 3-5+ years' desktop support experience
• One of the following certifications required:oMicrosoft Certified Professional (MCP)oMicrosoft Certified Solutions Expert (MCSE)oCompTIA A+ CertificationoHDI - Desktop Support Technician Certification
• Demonstrated ability in desktop systems design
• Proven ability to offer high-level desktop support in an enterprise environment
• Hands-on experience with Windows 10 OS, Mac OS, iOS and Android OS environments
• Excellent knowledge of office automation products and computer peripherals, like printers, scanners, copiers, security access hardware, phones, etc.
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude