Female Front Desk Receptionist

Ø Ensure all the complaints from the guests are handled delicately and informed to the Duty Manager.

Ø Cross check Housekeeping occupancy report and inform the Duty Manager about discrepancies.

Ø Feed in the data collected from the guest through the registration card/business card, on to the Computer and update guest profiles on a regular basis.

Ø Sell higher priced rooms to the guest by skilful salesmanship.

Ø Ensure that all guest/internal correspondence is filed and maintained systematically.

Ø Ensure all messages are transmitted in time and also that messages are sent to the guests with regard to any requests from them.

Ø Answer all incoming calls for guests in their absence and convey/record all messages.

Ø Handle all guest mail, parcels, telegrams as per laid down procedures.