Refund Officer

Key Responsibilities

• Be the point of contact and welcome and greet our international shoppers at the refund/validation point.
• Process the validation of the customer tax refunds via our onsite solution.
• Assist the customer with any questions they have in relation to their tax refund.
• Inform the customer of the different refund methods available to them after validation of their tax free purchases.
• Resolve any issues that may be present with their tax free purchases in a courteous and helpful manner.
• Ensure the customer feels informed of the process and feel fully assisted by you at validation point.
• Be a subject matter expert for the customer on the rules and processes of the tax refund scheme.
• Report and escalate system or validation issues to the Refund/Operations Manager and appropriate team.
• Follow FTA agreed procedures for validating referred tax refund claims