Front Desk Agent

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
• Register and process check in for all arrivals.
• Handle guest checkouts efficiently and professionally.
• Update guest information into the computer after a complete check in.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
• Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message, mail and package to Guests.
• Assist at the Information counter, foreign exchange, night audit and, business centre, as and when assigned.
• Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
• Report any unusual occurrences or requests to the department head.
• Be aware of the hotel's accident Prevention Policies.
• Ensure the cleanliness and neatness of the front office area.
• Ensures that all guests are greeted on arrival & departure of the hotel.
• Review logbook, verify outstanding and follow up pending.
• Identify if any special assignment for the day
• Check Hotel situation, occupancy, functions, groups, VIPs
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations