Reservations Agent

Book and enter room reservation requests using the Property Management System
• Enter rooming lists while ensuring accuracy, as required
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
• Other duties as assigned
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Liaise with Sales and other departments as required
• Update reservations ensuring a flawless check in and check out process
• Follow all safety policies
• Answer telephone and email inquiries in a timely manner
• Consistently offer professional, friendly and engaging service

Job Requirements:
• Ability to work cohesively as part of a team
• Computer literate in Microsoft Window applications required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to work well under pressure in a fast paced environment