Front Office Supervisor

Directs and coordinates various services related to night operations as required.
- Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.
- Assures safety and security of the guests, visitors, employees and protects the property by working closely with hotel's security personnel.
- Ensures norms, procedures and systems for safety and security of guest belongings (e.g. lockers, left luggage etc.) are efficiently followed and monitored so as to ensure maximum comfort levels.
- Optimizes the efficient usage of room inventory by monitoring, control and feedback to support the departments.
- Oversees emergency operations to minimize hotel losses and liability.
- Ensures adherence to company and hotel policies by all departmental employees.
- Provides General Manager with a summary of activities and operations during the night shift by preparing a daily written logbook.
- Insures guests satisfaction by resolving and taking appropriate actions on all guests complaints.
- Calls General Manager and concerned HOD's without delay for any fire, bomb threat, burglary or death that has occurred on the premises.