Front Office Supervisor

Responsibilities:
• Responsible and held accountable to all responsibilities of a front desk agent which include but not limited to
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established in the hotel’s systems.
• Maintains and improves the quality of the guests experience
• Processes all payments according to established hotel requirements
• Provides information and assistance to all guests and visitors
• Provides prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
• Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
• Plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance and following designated roles of printing necessary reports
• Assists guest services, housekeeping and maintenance staff with accommodating guest requests
• Creates a work environment that promotes teamwork, recognition and mutual respect.
• Maintains confidentiality of all guests