Front Office Supervisor

Responsibilities:

- Employee benefit card offering discounted rates in Accor worldwide for you and your family

- Learning programs through our Academies designed to sharpen your skills

- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

- Career development opportunities with national and international promotion opportunities. The sky is your limit

What you will be doing:

- Organizes the customer welcome and care provided by his/her team

- Manages and motivates the Front Office team in order to provide a high standard of service for customers

- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a rapid solution

- Keeps track of the standard of services delivered, based on guest comments and quality audits

- Helps update dashboard charts (revenue, occupancy rates, average room rates, activity forecasts, headcount planning, etc)

- Ensures the safety of people and property in the hotel