Call Center Agent

- Respond to all inbound queries and requests from customers via email, WhatsApp, social media, website and telephone

- Convert inbound enquiries into assessments or registrations.

- Generate customer interest in the services and products by communicating all special offers, promotions, new classes, new subjects and new branches to the customers.

- Make outbound calls to leads and requests from customers via email, WhatsApp, social media, website and telephone. Respond to all queries.

- Coordinate with the Front Desk of the branches to confirm which teachers can be booked for assessments. Plan the booking of lessons.

- Contact all leads and enquiries received, for the pre-opening of new branches.

- Meet and exceed all pre-defined targets and KPIs within the set timeframes.