Assistant Front Office Manager

Responsibilities:

- Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition

- Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them

- Establish and maintain effective employee relations

- Assist the Director of Rooms in employee related matters such as appraising and consulting

Assist in the preparation of statistical, performance and forecast reports as necessary in order

- To facilitate annual budget and strategic plan preparation and provide management with marketing information

- Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget