Duty Manager

Responsibilities:

- Responsible in ensuring the efficient operation in Front Office

- Ensure that all team members are properly trained

- To handle complaint / incidents / accidents occurring in the hotel when required

- To manage & motivate the teams to upsell and to make sure that the rates given are matching with the instructions received.

- To ensure that a pertinent/relevant shift's logbook is maintained updated and to check the logbook from the different sections of the Front Office

- Develops high quality relationships with guests throughout their stay, in order to encourage loyalty