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Front Office Manager

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1 وظيفة شاغرة
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عدد الوظائف الشاغرة

1 وظيفة شاغرة

الوصف الوظيفي

  • Oversee all Front Office operations including Reception Bell Desk and Communications Center.
  • Personally supervise Front Office areas in the absence of the respective supervisor ensuring hotel standards and procedures are consistently followed.
  • Ensure adequate staffing and supervision across all Front Office sections at all times.
  • Approve requisitions and maintain appropriate stock levels for smooth operations.
  • Maintain a visible presence in the reception or lobby during check-in/out and events; engage with guests and fulfill a Public Relations role.
  • Guarantee a warm welcome for all guests and ensure their stay is marked by exceptional personal service.
  • Uphold guest privacy and maintain strict confidentiality of information.
  • Represent Management when addressing guest complaints or support Front Office team members in resolving issues.
  • Handle guest complaints professionally resolve them satisfactorily and record incidents appropriately.
  • Escalate serious issues to the Director of Rooms or Hotel Manager when necessary.
  • Be fully informed of and report all guest feedback and complaints.
  • Ensure accurate maintenance of Guest History records and pre-registration of recurring guests.
  • Oversee accurate and timely updates of arrival lists transportation scheduling and room blocks according to guest preferences.
  • Ensure special room set-ups are reflected in the PMS and communicated to Housekeeping and other departments.
  • Ensure compliance with all CID and local government regulations for guest documentation.
  • Implement and monitor Focus procedures and other financial/audit protocols.
  • Be aware of all VIP guests in-house or arriving.
  • Review Night Audit reports daily for Front Office-related matters.
  • Update departure lists monitor check-out times and coordinate transportation as needed.
  • Provide operational support whenever necessary and suggest improvements to address inefficiencies.
  • Ensure proper use and understanding of all systems and equipment; maintain comprehensive knowledge of property management setups.
  • Enforce strict control of room and section keys.
  • Implement and regularly review daily checklists.
  • Assist in finding alternate accommodation for guests in case of overbooking.
  • Prepare forecasts and statistical reports as required.
  • Adhere to agreed schedules terms and deadlines.
  • Ensure all ambassadors are informed about outlet timings and actively promote internal events and activities.
  • Keep ambassadors updated with administrative operational and organizational changes or news.
  • Stay informed about competitor offerings and rates.
  • Conduct regular room inspections and coordinate with Housekeeping on non-standard set-ups.
  • Work with Housekeeping on scheduling rooms for maintenance.
  • Collaborate closely with Sales Revenue and Reservations teams on rate management strategies.
  • Lead daily briefings with Front Office section heads to review tasks and activities.
  • Attend interdepartmental meetings to foster collaboration and review standards and procedures.
  • Share daily operational highlights with the Director of Rooms including guest feedback and opportunities.
  • Support the Director of Rooms in administrative duties and assume responsibilities in their absence.
  • Entertain regular and potential clients to maintain strong relationships.
  • Promote Accor loyalty programs and foster long-term guest relationships.
  • Act as an ambassador for the Front Office and hotel both on and off duty.
  • Uphold exceptional standards of cleanliness and maintenance across all areas and staff responsibilities.
  • Enforce proper telephone etiquette in accordance with Sofitel standards.
  • Personally escort guests rather than giving directions.
  • Conduct interviews and assist in onboarding of new ambassadors in collaboration with Talent & Culture.
  • Foster a high-morale positive work environment among ambassadors.
  • Conduct ambassador evaluations encourage motivation and performance and contribute to retention and satisfaction initiatives.
  • Ensure timely delivery and attendance of training programs and refresher courses.

Qualifications :

  • Proven experience as a Front Office Manager in a luxury hospitality environment
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Advanced problem-solving and decision-making skills
  • Proficiency in Property Management Systems (PMS) and Microsoft Office applications
  • Solid understanding of luxury hospitality standards and best practices
  • Financial management and budgeting expertise
  • Highly organized with strong attention to detail
  • Ability to work flexibly in a fast-paced environment
  • Bachelors degree in Hospitality Management or related field (preferred)
  • Fluency in English; knowledge of other languages is a plus
  • Demonstrated ability to drive guest satisfaction and operational excellence


Remote Work :

No


Employment Type :

Full-time

نوع التوظيف

دوام كامل

نبذة عن الشركة

الإبلاغ عن هذه الوظيفة
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