Rotana Hotels & Resorts

Maintain standards of food & beverage quality and guest service quality Coach, train and manage employees within the hotel’s organization structure Achieve budgeted revenues & expenses and maximize profitability related to the food & beverage department Contribu More...

Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel Greet and seat customers and serve them in a professional, discreet and personalized way Acquire in depth knowledge of the food and beverage menu of the assigned o More...

Perform all necessary tasks to service beverages according to the standard of performance manual of the hotel Conduct weekly training sessions on beverage pouring practice, cocktail mixing, bottle flaring and up-selling Achieve total guest satisfaction and organizational profitabi More...

Responsible for the smooth operation of service aspects in all dining outlets including in-room dining and banquets Tour all dining outlets to assure maximum guest satisfaction and deal with any commendations or complaints in a friendly and efficient manner Set and maintain highes More...

Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected More...

Assist the Director of Marketing & Communications and the Corporate Director of E-Commerce in developing and increasing traffic through direct and semi-direct online channels that will improve the overall revenue for the property and other key financial and customer metrics. As More...

Maintain standards of food & beverage quality and guest service quality Coach, train and manage employees within the hotel’s organization structure Achieve budgeted revenues & expenses and maximize profitability related to the food & beverage department Contribu More...

Prepare the costing for recipes and menus prepared by the Executive Chef and suggest the selling price Perform test checking on the receiving of goods at the hotel to ensure that the procedures are followed correctly Prepare daily flash report of food costs and verify daily outlet More...

Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure Maintain effective communication with all related departments to ensure smooth service delivery Maintain an awareness of rate levels to be sold on a daily basis an More...

Maintain a high level of exposure for the hotel through direct sales Ensure comprehensive and complete coverage of own portfolio, covering all levels of accounts’ managerial and departmental executives for a comprehensive client servicing, achieving targets and maximum produc More...

Supervise the duties of all stewarding department employees Supervise the consumption of all stewarding chemicals on a daily basis Supervise the sanitation, cleanliness, hygiene, as well as the quality level of product and services Ensure that all stewarding employees follow safe More...

Promote the brand name through formulated advertising and public relations campaign and plan and reinforce the corporate identity Support the implementation of ongoing, focused media and community relations programs, that are strategically planned to support and enhance the area ma More...

Welcome guests upon arrival and conduct a general orientation of the Suite / Villa for the guests Act as a point of contact for the guest during their stay, assisting with any arrangements or requests of the guest Identify and anticipate guest needs and ensure personalized service More...

Support the Demi Chef de Partie or Commis I in the daily operation and work Work according to the menu specifications by the Chef de Partie Keep work area at all times in hygienic conditions according to the rules set by the hotel Control food stock and food cost in his section More...

Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure Maintain effective communication with all related departments to ensure smooth service delivery Maintain an up to date knowledge of the hotel and local services Mai More...

Coordinate with the spa team on the daily operation of the spa to ensure the smooth and effective running of the operation Manage all spa ‘back of house’ duties including the laundry of linens Prepare spa area for guests and prepare refreshments Keep all spa areas cle More...

Organize daily incoming correspondence, make preliminary assessment and handle and respond as appropriate Compose and prepare routine correspondence and prepare simple interpretation of documents and correspondence if requested Prepare, assemble and distribute various reports and More...

Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately Clean rooms and bathrooms, performing any combination of the following duties Keep fire exits and stair ways clear of any obstruction Check and report any maintenance work required More...

Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately Clean rooms and bathrooms, performing any combination of the following duties Keep fire exits and stair ways clear of any obstruction Check and report any maintenance work required More...

Process and confirm guest room reservations made by clients on the phone, letter or fax Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations Remain up to date with all the promotions i More...