Team Leader - Front Desk
Posted on :
25-10-2024
Employer Active
1 Vacancy
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Job Description
- Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
- Maintain effective communication with all related departments to ensure smooth service delivery
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
- Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
- Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
- Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
- Ensure all guest registrations are completed and correspond with Opera PMS guest information
Employment Type
Full Time
Department / Functional Area
Key Skills
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