We have opening for service Desk engineer
Posted on :
06-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2594918
Job Description
Roles & Responsibilities
Being part of the team addressing Incidents and Service Requests reported by business users of 24/7 - 365 Days work environment.
Generate status reports/consolidated IM reports to the ServiceDesk Manager
Act as the Single point of contact (SPOC) for all IT service-related issues, requests, and requirements, providing support via phone, email, and chat.
Analyze, categorize and attempt remote resolution of calls/tickets to Improve First level resolution rates using standard troubleshooting methodologies.
Provide Level 1 support for all IT services, offering guidance to end users on the effective utilization of available services.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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