Warehouse reception
Posted on :
28-03-2024
Employer Active
1 Vacancy
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Jobs by Experience
0 - 1 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Nationality
Saudi Arabian
Gender
Male
Vacancy
1 Vacancy
Posted on :
28-03-2024
Job Description
Req ID : 2376208
This is a remote position.
Position Description:
Zentech Consulting is looking for Technically competent candidates who will be trained to understand and use a designated ticketing system, handle basic Tier-1 support troubleshooting, such as password resets, printer configurations, break/fix instructions as well as student service support (registration, admissions, payments )
Position Duties Include:
Answers, evaluates, and prioritizes incoming telephone, e-mail, and chat requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies, as well as Learning Management Software (LMS).
Answers, evaluates, and prioritizes incoming telephone, e-mail, and chat requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies, as well as Learning Management Software (LMS).
Answers, evaluates, and prioritizes incoming student service telephone inquiries and user requests:
o Registrar: Support includes registration, class schedule adjustments, graduation, grades/transcripts, transfer credits, advising inquiries.
o Admissions: Support includes application, placement test, withdrawal inquiries.
o Bursar/Student Account: Support includes accounts, payments/payment plans, tuition/fees, billing inquiries.
o Financial Aid: FAFSA (Free Application for Federal Student Aid), eligibility, disbursement, refund, loan/scholarship inquired.
Escalation to Tier 2, Tier 3, supervisor, or other technical staff for complex issues.
Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
o Following call flow as trained (designed to assist in asking all required and basic probing questions).
Logs and tracks all customer interactions using problem management software (ticketing system) and maintains thorough history records and related problem documentation.
Prepares standard statistical reports, such as help desk incident reports.
Adherence to schedules (published in the Workforce Management application).
o Reviewing often as trained as schedules change with business needs.
Training Schedules (Paid):
Monday Friday beginning Feb 27th
9am EST 4:30pm EST
1-hour lunch break
~32-hours per week during training/onboarding
**Training on your own equipment for the first week (Microsoft Windows 10 or Higher, Webcam and a good internet connection required)**
Production Schedules:
8-hour shifts (not including lunch break)
Morning shift start-times
2 weekdays off per week
Working weekends required
40-hour work week
30-minute lunch break
Employment Type
Full Time
Department / Functional Area
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