Posted on :
26-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2559925
- Understands all food and beverage items in the menu and the ability to recommend food & beverage combinations and up-sell alternatives.
- Recognizes and welcomes every guest.
- Performs a final check of the table/tray or trolley set-up before seating/serving guests
- Assists guests with the chair when arriving and departing.
- Introduce the appropriate menu and suggest menu specials to the guests.
- Takes orders and ensures the correct posting into Micros.
- Prepares and serves food & beverage orders and provides a courteous, professional, efficient, and flexible service at all times, following the hotel's Standards of Performance.
- Follows the correct sequence of service outlined in the Standard Operating Manual.
- Checks all tables/trays/trolleys to ensure maximum cleanliness and standard settings
- Inquires about the guests' special dietary or allergic requirements and will pass them on to the F&B Outlet Manager or Culinary team.
- Handles money and guest charges accurately.
- Handles guest inquiries courteously and efficiently and reports guest complaints or problems to supervisors if no immediate solution can be found and ensures to follow-up with guests.
- Establishes a rapport with guests, maintaining good customer relationships.
- Performs all duties and tasks in the assigned Place of Work to the standard set.
- Adapts to rotate within the different sub-departments of the Food & Beverage Division or any other hotel department as assigned.
- Ensures that health, hygiene, and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures.
- Performs opening and closing procedures established for the Place of Work as assigned.
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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