waiter

To attend to customer tables and to maximise sales by providing exceptional customer service, in a
professional and efficient manner, to all guests to ensure customer satisfaction

Functional Responsibilities:

• Ensure all guests receive positive and professional service to the highest standards to exceed the

customer‘s expectations.

• Take and process customer‘s orders in an accurate and timely manner.
• Follow sequence of service standards as per brand guidelines.
• Understand and anticipate customer needs, being attentive but not intrusive.
• Have a complete and thorough knowledge of all menu items in order to be able to describe and

recommend products to customers.

• Ensure food quality and consistency is delivered at all times to Brand guidelines and Company

standards.

• Manage the set up and close down of tables within section. Ensure tables are turned around and

ready with minimal delay.

• Maintain cleanliness and hygiene standards.
• Work within operational standards to ensure food and beverage preparation process remain within