Travel Consultant

Key Accountabilities & Responsibilities

• Provide award-winning service primarily over the phone but also via Live Chat, email, and sometimes face to face.
• By listening to our customers, truly understanding their needs and requirements, piece together exciting holiday
  

experiences using your experience of our destinations.

• Ensure that all forms of contact are handled quickly and with a friendly ‘can do attitude, whilst achieving and exceeding
  

sales & service performance targets against key indicators.

• Challenge the status quo by working collaboratively with all departments to continually improve our customer
  

experience.

• Using initiative, keep up to date with product changes and personal development to always be one step ahead.
  

Qualifications & Experience

Commercial/Sales.Reservations/Ticketing : 1+ Year

12 Years Schooling Or Equivalent

Experience in commercial/Sales/Reservations/Ticketing/ Travel & Tourism/ Customer Service.

Knowledge/skills: - Someone who really understands the importance of exceptional customer experiences and exceeding our customers expectations.

A confident communicator with proven persuasive and influencing skills.

Thrives on a busy service and sales environment and self-motivated to achieve performance & business targets.

Positive attitude and enjoys working as part of a team.

A flexible approach with the ability to adapt to different people, customers, challenges and ways of working.

Someone who wants to keep developing and able to take accountability for their own learning.

Ability to really listen to the customer, quickly identify their needs and think ahead to anticipate them.

Excellent attention to detail and understands the impact of errors on the business and customer.

IT literate and quick to learn.

Flexibility to work shifts, including evenings, weekends and public holidays.