Telephone Operator

• Ensure proper functioning of telephone equipment in the hotel at all times and to implement correct telephone operating procedures
• Handle any guest complaints and/or remarks; provides a response as soon as possible
• Handle phone calls and forward any messages received for the guest.
• Record and give wake-up calls.
• Utilizes correct process and procedure when you handling the confidential guest information
• Take down and relay messages.
• Handle fire-alarm procedure
• Keep abreast of new trends in telephone systems
• Promotes the range of services offered by the hotel to increase sales
• Promotes the loyalty programme, adapting the sales pitch to suit the guest's needs
• Verify telephone equipment rental charges, long distance charges
• If electronic system is down, to record all-chargeable calls and post them on the guest’s invoice
  

Qualifications

Your experience and skills include:

• Confident, ambitious and self-motivated individual.
• Good knowledge of Windows
• Fluent in the local language; business English
• Excellent communication and organizational skills and a good team player
• Ability to be both proactive and reactive
• Excellent organizations skills and ability to find solutions
• Able to cope with the pressures of a very busy environment