Telephone Operator
Posted on :
07-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2696432
- Answering incoming calls promptly and professionally, addressing guest inquiries and requests in a courteous manner.
- Transferring calls to the appropriate department or individual, ensuring timely and accurate communication.
- Taking and delivering messages accurately to the intended recipient.
- Providing information to guests about hotel amenities, services, and local attractions.
- Assisting guests with making room reservations and processing room service orders.
- Handling wake-up call requests and ensuring they are executed on time.
- Addressing guest complaints or concerns over the phone and escalating issues to management when necessary.
- Maintaining a log of all incoming and outgoing calls for reference and record-keeping purposes.
- Adhering to hotel policies and procedures regarding telephone operations and guest interactions.
Employment Type
Full Time
Department / Functional Area
Key Skills
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