Telephone Operator
Posted on :
02-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2493182
- Process all incoming and outgoing calls accurately and courteously
- Ensure smooth internal telecommunication as per Sofitel Standards
- Accurately record and control wake-up calls
- Assist guests with international calls and directory queries
- Call guests by name whenever possible
- Page staff member when requested
- Abide by principles of guest privacy
- Handle guests requests promptly and report complaints to the Telephone Supervisor
- Bill call costs
- Aware of local telephone listings and frequently dialed numbers
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
- Advise defects on switchboard equipment to Supervisor
- Maintain a clean work environment
- Maintain detailed knowledge of the Hotel’s fire, life and safety system
- Adhere to OH&S policies and procedures
Employment Type
Full Time
Department / Functional Area
Key Skills
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