Telephone Operator
Posted on :
03-02-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 2496064
- Responsible for all communication, in – going and out- going thus maintaining the hotel image
- Ensure proper functioning of telephone equipment in the hotel at all times and to implement correct telephone operating procedures
- To assist the guest efficiently, courteously and professionally in all Front Office duties, as per the internal procedures.
- Welcome the guests whether on the phone or in the hotel, and anticipate the guest needs and takes them into consideration
- Courteously receive and properly route incoming calls
- Service out-going calls and supplies proper connections
- Handle any guest complaints and/or remarks; provides a response as soon as possible
- Following up guest comments by trying to find a solution for every problem raised.
- Project a good image of the hotel by establishing good P.R through the telephone
- Assist guests when necessary e.g. calling for doctor, obtaining the telephone number etc
- Has an impeccable attitude which conveys the image of the brand and hotel
- Handle phone calls and forward any messages received for the guest.
- Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
- Take down and relay messages.
- Record and give wake-up calls
- Report all telephone defects to the technical department
- Handle fire-alarm procedure
- Keep abreast of new trends in telephone systems
- Utilizes correct process and procedure when you handling the confidential guest information
- Promotes the range of services offered by the hotel to increase sales
- Promotes the loyalty programme, adapting the sales pitch to suit the guest's needs
- Verify telephone equipment rental charges, long distance charges
Employment Type
Full Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
