Technology Operation Professional- Riyadh - JPMorgan Chase amp Co

JOB DESCRIPTION

SAUDI NATIONALS ONLY

Role Description:

The Infrastructure Platforms (IP) EMEA Locations Server Administrator is a Senior Associate level role in the Technology Operations family and is responsible for key functions within the IP EMEA Regional Management & wider Global Technology DRIVE. The role is based in the supported location and reports to the IP EMEA Regional Technology Leader. This role is intended to provide functions that deliver across several areas:

• Adhere to IP Service Delivery and Technology Policies Standards and Procedures
• Focus on meeting SLA across Incident Problem Change & Request Management processes
• Provide due diligence and escalation on all changes impacting location. Fully scrutinize proposed change details identifying potential impact to the local infrastructure applications regulatory requirements and ultimately the business
• Ensure key processes such as Asset and Media Management are thoroughly followed
• Ensure DC/MER/TR/Storeroom and in general all IP spaces in the locations are always in good conditions secured cable managed and nothing is left out of place
• Provide Data Center access supervision and support for maintenance building racking unracking connecting and decommissioning activities
• Execution of infrastructure engineering activities such as design implementation monitoring capacity planning
• Ensure escalating issues to the Technology Lead and to the relevant service owners always let the management know about existing identified risks
• Partners with all peers in IP EMEA locations for troubleshooting and for delivering cross location initiatives
• Execution of the Global IP Vulnerability Management lifecycle including identification reporting and remediation of vulnerability management issues
• Assist the Technology Lead in improving productivity resulting in increased cost effectiveness and value
• Ensure information controls backup and recovery strategies are in place across all environments
• Provide problem management support to problematic recurring incidents ensuring root cause analysis is conducted and corrective action plans are in place
• Ensure high quality support to the clients with professionalism and good communication own the problems and educate the clients promoting selfservice tools
• Provide support coverage for the required timeframe in the location ensuring on call support on a Rota basis if required
• Complete a highquality Control Self Assessments on a timely manner according to the CSA calendar using the given template
• Ensure all inventories are always up to date and reconciled

Adherence to all processes policies and procedures is fundamental to the role providing success to the business and production environment.

Key Skills / Attributes / Work Experience:

• Good Verbal and written English communication skills
• Strong client focus ability to operate at prime customer contact level at operational level
• Ability to work in a multitask environment managing interruptions and prioritization
• Ability to successfully promote technology selfservice culture and tools to the clients
• Demonstrate to have a riskoriented mindset; always check verify and challenge the status quo
• Strong development focus train and improve skills
• Proven experience working with culturally diverse and geographically distributed teams
• Analytical Thinking: identifying problems and proposing ways to mitigate the risk

Additional responsibilities will include:

• Travel within the location

QUALIFICATIONS REQUIRED:

• Bachelors degree in technology related area preferred
• 5 years of related technology experience working with multiple technologies and complex large scale crossfunctional project / production / service delivery and client support preferably in the financial services industry and in large organizations
• Knowledge of Active Directory SCCM SCOM
• Knowledge of Backup solutions
• Knowledge of Linux/Unix/ESX/ VMware clusters for compute
• Knowledge of Windows servers
• Knowledge of Hardware & Software architecture
• Knowledge of Microsoft Exchange Server Skype Teams O365
• Knowledge of NAS storage
• Knowledge of scripting PowerShell Python
• Knowledge of cloud compute technology
• Understanding of Network connections routing data transfer Protocols Firewalls TCP/IP
• Experience in the key technology areas such as standard voice preferably trader voice too voice recording network rack & stack and cabling management
• CompTIA A certified or equivalent knowledge
• CompTIA Server certified or equivalent knowledge
• CompTIA Network certified / Cisco Certified Network Associate or equivalent knowledge
• Experience with incident management / change management (ServiceNow or similar systems)

Experience in vendor management (obtaining quotes/proposals raising/sending purchase orders payments and reconciliation etc.)

ABOUT US

J.P. Morgan is a global leader in financial services providing strategic advice and products to the worlds most prominent corporations governments wealthy individuals and institutional investors. Our firstclass business in a firstclass way approach to serving clients drives everything we do. We strive to build trusted longterm partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law. In accordance with applicable law we make reasonable accommodations for applicants and employees religious practices and beliefs as well as any mental health or physical disability needs.

ABOUT THE TEAM

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together youll use a disciplined innovative and a business focused approach to develop a wide variety of highquality products and solutions. Youll work in a stable resilient and secure operating environment where youand the products you deliverwill thrive.