Team Leader - Sales

• Accountable for a team of Sales Associates.
• Set individual and team goals.
• Proactively assess and manage performance against expectations.
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support for all team members.
• Support the Sales Manager to realize diagnosis based on a solid performance analysis, review of competencies and environment by defining dynamic action plans to achieve Maison, boutique and category sales targets.

FLOOR SUPERVISION

• Oversee daily operations when on duty and ensure the respect of all Maison’s policies, procedures and guidelines.
• Responsible for clients flows when on duty ensuring client experience, waiting time and satisfaction are as per Maison’s standards.
• Responsible of all staff flows when on duty.
• Act as a role model demonstrating sales leadership supporting clients’ interactions when required and assisting Sales Associates on duty when necessary.
• Contribute, along with all Team Leaders, to a maximum of shift coverage including morning, evening & week-end shifts.