System Support Analyst

Collaboration and Support: Work closely with other departments, such as IT, production, and quality assurance, to support their needs and ensure the production system aligns with organizational goals. Provide training and support to users on how to operate within the system effectively.

Testing and Quality Assurance: Coordinate and participate in testing activities to ensure meets business requirements and functions correctly. Manage the resolution of any issues identified during testing.

Documentation and Reporting: Maintain detailed documentation for system configurations, procedures, and changes. Prepare reports on system performance, incidents, and resolutions to inform management and help in decision-making processes.

System Monitoring: Continuously monitor production systems for any signs of trouble. This includes tracking performance metrics, identifying deviations from expected behavior, and addressing potential issues before they escalate.

Troubleshooting and Problem Resolution: Act as the first point of contact for any system-related issues. Diagnose and resolve problems quickly to minimize downtime. This may involve working closely with other IT professionals, engineers, or production staff.

Maintenance and Upgrades: Schedule and perform regular maintenance tasks to ensure systems operate efficiently. This includes applying patches, updates, and upgrades to hardware, software, or other system components.

Security and Compliance: Ensure that production systems comply with relevant industry standards, regulations, and security policies. Implement security measures to protect systems and data from unauthorized access and potential threats.

Capacity Planning: Analyze current system capabilities and future requirements to recommend enhancements or upgrades that will improve performance or accommodate growth.