Store Manager - Rivoli Group

1. Sales

• Meeting and exceeding sales individual and store(s) targets
• Ensuring growth higher sales conversions improving consistently on other store performance indicators
• Managing store promotions and retail discounts within set parameters

2. Brand Ambassador

• Carrying authentic passion and belief in the concept and the brand
• Developing and maintaining personalized customer relationship on an ongoing basis
• Effectively analyzing business to ensure customer continuity
• Engaging with current & prospecting new customers by using CRM and other tools/leads
• Acquiring Indepth product knowledge of brands and a good knowledge level of competing brand(s)

3. Retail Focus

• Acquiring and sharing evolving market trends and competitive activities
• Managing the day to day running of the store flawlessly
• Ensuring adequate stock levels at all times minimizing stock out situations
• Ensuring highest level of store upkeep hygiene and visual merchandising standards
• Capturing and submitting data and reports accurately

4. Team Management

• Developing a cohesive fully trained & motivated team to deliver superior customer service on a consistent basis
• Leading by example reflecting the values of the brand integrity and discipline
• Supervising and managing assigned store(s) but also filling in for staff while on the shopfloor personally dealing with Key/Valuable customers
• Communicating and coaching the team on product sales market & operational areas along with infusing high levels of energy

5. Reporting and Head Office Liason

• Providing a structured feedback to the Management on opportunities for continuous improvement
• Playing an instrumental role in ongoing development of the boutique: People and Practices
• Submitting timely reports analysis forecast & sharing market intelligence
• Adhering to operational standards & Company policies

Profile

• 5 to 8 years of experience in a retail environment with a minimum of 2 years directly managing teams & with a track record of fulfilling store financial targets
• Previous work experience should be with a strong brand /format
• Preferably a Bachelors degree in Business Management or related areas
• Sharp numerically with an ability to analyze data /identify trends & opportunities
• Proven experience in high levels of customer interactions
• Strong verbal & written communication skills with command over English language
• Desire to inspire & influence team with a high level of integrity and professionalism
• Technology savvy agile creative & quick to adapt to changes