SPACE COORDINATOR

Job Summary

The Space and Experience Team will be efficient, professional and always deliver white glove service to all guests. Service delivery may include but not limited to warmly greeting all arriving guests, providing a fond farewell, professionally answering all incoming calls, promptly and accurately executing requests, providing local information or directions, maintains proficiency in the reservation tool and processes reservations, is knowledgeable of all VIPS's, catering offerings and events of the day.

Key Responsibilities:

Manage and coordinate executive and departmental programs to execute successful meetings and conferences.

Overlook conference reservations, cancellations, and holding requests through the PLACES Operations Software.

Assist guests with PLACES customer portal, i.e walking guests through a booking, how to check into their space, how to add meeting information, etc.

Responsible for submitting Audio/Visual, room setup, and catering requests provided by client's feedback.

Weekly and daily Outlook communication with clients to confirm all attendee counts and requests are satisfactory to their needs.

Be knowledgeable of conference center event spaces and event procedures.

Facilitate weekly coordination of meetings with contacts from the facilities, audio visual and security teams. Be able to communicate event details through appropriate business lines.

Prepare event floorplans at request.

Daily walk through prior to scheduled conference centers to confirm Audio/Visual equipment, catering, and room setup is successfully attained.

Phone reception with clients for any changes or conflicts with specific requests they ask to be provided.

Schedule and participate in event walkthroughs with the clients and hosts.

Sustaining prominent professionalism to change, resolve, or improve reservation requests by the client.