Spa Receptionist

• Advising and educating guest of Spa treatment and produce options to suit their needs via telephone, email and in person.
• Verify the attendant staff is present.
• Ensure the reception area is kept neat, tidy and organized.
• Be knowledgeable about treatments, products, procedures, techniques, training sessions and equipment when selling to hotel and external guests alike.
• Reach upsell target as set forth separately.
• Welcome, assist and escort guests/clients as it pertains to the spa, fitness and other areas within the hotel (inclusive of outdoor pool).
• Read and update the daily log and communicate relevant information to the staff.
• Operate the computer, copier, Spa reservations system and credit card machines.
• Utilize the trace file, cashier sheets and handle the daily accounting.
• Process outgoing mail.
• Process all charges according to accounting policies.
• Set up and handle gift certificates.
• Requisition and stock office supplies for the desk.
• Copy and distribute materials.
• Provide assistance to guests and members about the retail merchandise.
• Follow proper payroll and key procedures.
• Utilize the telephones according to Four Seasons standards.
• Respond properly in any hotel emergency or safety situation.

Preferred Qualifications And Skills

• Previous customer experience and ability to work effectively under pressure
• Excellent reading, writing and oral proficiency in the English & Arabic languages
• Proficient in computer, knowledge in MS Office is necessary
• Requires Multitasking, attention to detail and problem solving skills
• Excellent telephone manner and ability to communicate with customers