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performance of the Soft Services Department including, Cleaning & Window Cleaning, Pest Control, Waste Management, Timetabling, Service Desk and Administration Departments.
Manage, support and coach internal team members to deliver service against company and client objectives.
Develop monthly activity reports as required by senior management and other service users to ensure optimum delivery across all the identified areas of service.
Liaise with all internal stakeholders/customers on a regular basis to identify their future needs and expectations in regard to the services provided.
Undertake Key Performance Indicator (KPI) or Service Level Agreement (SLA) inspections and provide service delivery reports to the senior management.
Full Time