Shop Manager

• Greet customers, offer assistance, and serve them to ensure their needs and complaints are answered promptly with quality and customer service standards creating customer loyalty and portfolio.
• Recruit, train, motivate and evaluate team members to ensure that they have the necessary skill base and required image and that they are optimally enabled to maximize their potential and contribution to the company; conduct daily Japanese meetings to keep the staff informed and engaged
• Prepare staff schedules based on budgeted hours and/ or visitors’ traffic, daily sales targets, events, and operational needs (including shipments, stock count, sales, etc.) as well as ensure the effective communication of sales plans and set daily and hourly targets to the Shop/Department team
• Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kinds of inventory activities such as cycle counts and stock movements including transfers between shops, transfers to/from warehouse, damaged items, devolution, etc.
• Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/ items, and collection rotation (in coordination with BM and VM) to identify replenishment needs, place accurate orders, meet stock performance objectives and maximize sales and sellout
• Detect, anticipate and provide regular feedback on customers’ needs, markets trends, and competitors’ activities affecting the region/ market
• Log/update all commercial and operational information as well as various requests on the provided platforms (Helpdesks, Events, Loss Prevention application, etc.) in a timely and accurate manner
• Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible, and reporting variances versus budget (validating it with DM/BM first)
• Oversee the shop’s image and ensure its compliance with the brand’s standards, verify and follow up on the cleanliness, display, and maintenance of the shop including the window, cash, and stock room