Service Reception Manager
Posted on :
16-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2632787
- Receive customers in a professional manner providing them with accurate and timely information on their service needs.
- Accurately inform Service Advisors of customer needs and record information accordingly.
- Provide excellent customer service and monitor the customer contract. Ensure Service Advisors call the customers to enquire on arrival delays and rebook the service if requested.
- Organize and manage the shuttle service and accurately maintain the log of the service. Maintain log books for courtesy cars.
- Effectively handle customer complaints. Patiently address issues and discuss the same with the Service Advisors.
- Ensure service advisors follow the process in receiving/ delivering vehicles.
- Follow up on repeat complaints with the workshop to ensure the problem is effectively resolved.
- Follow up on WIP, analyse delays and intimate the customer on reasons for delays in delivery.
- Liaison with call centre reports and follow up with those customers to ensure resolution of complaints and customer satisfaction.
Employment Type
Full Time
Department / Functional Area
Key Skills
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