Service Operations M....
Service Operations Manager Dubai UAE - Itineris
Posted on :
30-12-2023
Employer Active
1 Vacancy
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Job Description
Req ID : 2426693
Role Summary:
The Service Operations Manager manages the teams responsible for the Service Repairs and Modernizations. S/He will coordinate all aspects of service operations for support teams to ensure their best performance while also providing an excellent service to satisfy customers expectations.
Position Location: Dubai UAE
Business Industry: Elevators Escalators and Moving Walkways
Main Duties and Responsibilities:
- Supervise Service Field Managers Engineers Coordinators Call Center and employees by providing direction and training and communicating company policies procedures and objectives.
- Visit job sites and performs quality audits to ensure that route work is being completed efficiently.
- Identify issues that could potentially affect the overall reliability of the equipment.
- Provide feedback and recommendations for the improvement of future installations.
- Use accounting reports to review route management and callbacks and make the necessary changes to improved profitability.
- Study the faulty units and put the appropriate action plans to reduce call backs.
- Maintain the repair backlog healthy by completing the repairs and producing enough opportunities.
- Provide technical input to sales staff on the scope of work and materials needed to bid repair work.
- Work with branch manager and service sales managers to address customers needs.
- Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.
- Inspect New installation projects with regards to final hand over protocol and takeover of new units.
- Comply with the Companys HSE policies & procedures.
- Prepare various reports requested by high management.
- Study Manpower requirement of the branches and make the required transfers as needed.
- Lead the environmental health and safety program in service field team and ensure all employees get adequate safety trainings.
- Develop talent within the team by providing guidance ongoing feedback coaching and development opportunities to individuals to enable achievement of the defined goals.
- Adhere to all safety and compliance rules of the company and perform safety audits.
Education and Experience:
- Bachelors Degree in Electrical/ Mechanical Engineering or any related field.
- Minimum of 5 years in the elevator industry.
- Previous experience in field service operations is required.
- Operations management/supervisory experience is a must.
Required Knowledge Skills Abilities and Personality Attributes:
- Deep mechanical/electrical reasoning & comprehension skills.
- Strong knowledge of Elevator engineering/technical aspects project management repairs troubleshooting and modernization processes.
- Excellent customer service operation management customer complaint resolution & conflict resolution skills.
- Strong Leadership skills People Management Coaching and Mentoring skills.
- Selfmotivated capable of managing many key projects simultaneously.
- Business acumen and a passion for customer service.
- Good understanding of EN and other relevant industry standards.
- Excellent customer service operation management customer complaint resolution & conflict resolution skills.
- Excellent written and oral communication skills in English.
- Good MS Office computer skills.
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Employment Type
Full Time
Key Skills
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