Service Desk Lead
Posted on :
11-03-2024
Employer Active
1 Vacancy
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Jobs by Experience
3 - 6 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Nationality
Any Nationality
Gender
Male
Vacancy
1 Vacancy
Posted on :
11-03-2024
Job Description
Req ID : 2310255
- Education/Certifications:
- One year related experience may be substituted for one year of education, if degree is required.
- High School Diploma or equivalency. Some college courses in business or related field preferred.
- Must be CAC eligible and/or able to obtain a Common Access Card (CAC)
- Must be a U.S. Citizen
- A valid driver’s license and the ability to obtain a U. S. Government Motor Vehicle Operator’s License and host nation Driver’s License, is required.
- Experience:
- At least five (5) years of experience in direct customer service communications.
- Approximately two (2) years of work in a Service Desk or Customer Service environment.
- Approximately three (3) years of experience in a leadership role.
- Skills:
- Experience of working in a Service Desk or Customer Service environment
- Must have a good command of the English language in order to provide effective phone, desk-side and email support
- Previous supervisory, team leading or management experience
- Ability to work effectively and exercise sound business judgment in a team environment, as well as independently.
- Demonstrate ability to deal with all employees and external customers while conveying a positive service oriented attitude.
- Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.
- Knowledge of principles and processes for providing customer and personal services.
- Strong interpersonal and negotiation skills.
- Collaborative work style fostering cooperation and teamwork.
- Handle confidential company and employee information with complete discretion.
- Prioritize responsibilities to handle a demanding workload
- Ability to work under pressure
- Ability to communicate in English – Able to use the language fluently and accurately on all levels normally pertinent to professional needs. Can understand and participate in any conversation within the range of his experience with a high degree of fluency and precision of vocabulary. Would rarely be taken for a native speaker but can respond appropriately even in unfamiliar situations. Errors of pronunciation and grammar are quite rare. Can handle formal interpreting from and into the language.
- English reading Ability - Able to read all styles and forms of the language pertinent to professional needs. With occasional use of a dictionary, can read all material in his special field including official and professional documents and correspondence. Can read reasonably legible handwriting without difficulty.
- English writing ability - Can draft official correspondence and reports in a special field. Control of structure, spelling and vocabulary is adequate to convey the message accurately, but style may be quite foreign. All formal writing needs to be edited by an educated native speaker.
- Intermediate proficiency in Word, Excel, and Outlook applications.
- High-level organizational and planning skills to efficiently and accurately manage workflow.
- Ability to read, analyze, and interpret reports and documents
Employment Type
Remote
Department / Functional Area
Key Skills
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