Service Design Analyst

Qualifications

• 3+ years’ of experience designing digital products & services as part of a multidisciplinary team.
• Deep understanding of the Service Design and UX Design disciplines. Proven experience and knowledge on implementation and facilitation of the overall design process, using a variety of methodologies like: Process Mapping, User Journey Mapping, User Story Mapping, Wireframing, UI prototyping, User Testing, etc.
• Experience with industry standard design and research tools (Adobe CC, Sketch, Figma, InVision, User testing etc…)
• Experience in designing, building and managing a Design System across our eco-system of products and services
• Strong communications and organizational skills with the ability to deal with ambiguity while juggling multiple priorities
• Experience with Agile and SAFe methodology for team work and analytics ‘product’ creation. Fluent in Azure DevOps, Jira, Confluence.
• Experience with creating a project vision, execution, and overall quality
• Experience with planning and conducting user research and user testing sessions including moderator guides to generate artifacts from synthesis.
• Experience advocating a User Centric Design approach that help in understanding the needs, pain point and desires of our users
• Experience in designing responsive digital products, with a strong focus on mobile, both native and hybrid
• Experience with workshop planning and facilitation