Service Center Team Manager

• To ensure safe working conditions, high quality and improve efficiency of the service center.
• To provide necessary support to the Regional Service Center Manager to implement Alfa Laval’s S3 strategy Goals.
• Ensure the service center KPI targets & goals are achieved.
• Create an excellent customer experience - Meet the service market demands.
• Support business development
• Cater to the needs of SC team, to maintain an engaged and motivated team.
  

Key Task

Execution

• Secure a strong QHSE & Sustainability culture within the service center.
• Support the Regional Service Center manager in developing capabilities and executing actions required to drive the Company Strategy.
• Lead the Service Centre team, giving the direction and ensuring that they are performing with a strong customer orientated mindset.
• Develop, motivate and coach direct reports and secure competence development.
• Accountable for the Service Centre operational results, and responsible for monitoring and achieving financial targets.
• Manage internal and external resources based on customer and market demands.
• Identify and manage high quality sub-suppliers for supply of services and outsourcing.