Service Advisor
Posted on :
18-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2413993
- Greet customer in the shop and understand the requirement asking relevant questions. Understand and offer our products or services.
- Prepare and issue the Repair Orders (RO) updating customer details into the database system; Describe customers’ requirements in the job card, determine the charge of service and products and getting it approved from customer
- Assign the job to available technician and ensure the jobs are completed in given time frame without compromising quality standard.
- Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts
- Monitor the workshop floor and ensure franchiser standard operating procedures are adhered and effective management of the technicians
- Answer phone calls and emails pertaining to sales and service queries or concerns in professional manners by acting as first point of contact and address their queries.
- Motivate the workshop team and maintain high morale to achieve highest level of service to customers
- Ensure safety and other regulations are followed as per requirement of the authorities.
- Ensure workshop tools / equipment are maintained for efficient running of the workshop.
- Develop and maintain filing systems so as to maintain sales records, prepare reports, and provide necessary information to the finance department
- Monitor and review sales performance versus the set targets of branches and proactively address problems in order to ensure consistent targets achievement;
- Provide sales status reports (daily, weekly, monthly) as may be required by the Sales Manager to ensure necessary actions are taken;
- Periodically analyze and update goods movement trends in shop and replenish with fresh stock in order to optimize inventory and minimize cost
- Comply with the company QMS requirements
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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