Senior Voice Engineer

Responsibilities:

• Single point of contact for Customer / end user to receive assessment, support and maintenance for IP Telephony, network devices, Servers and end points.
• Handling IPT L2 / L3 tasks.
• Install, upgrade, support and troubleshoot Cisco CUCM, Cisco Unity, IP Phones, CUBE, Jabber, SAML, LDAP, SSO, Expressway, etc
• Ensure that response time and resolution time objectives are met as defined in the SLA.
• Diagnose and quickly resolve a wide range of Telephony and networking problems.
• Can work with delivery. Generate different documents as per business requirements.

Experience and Skillset:

• 10+ years of experience in Cisco Unified Communication and IP Telephony products.
• IP Phones
• CUBE
• ESXI
• Jabber
• SAML
• LDAP
• SSO
• Expressway
• 4+ years of experience in implementation of Cisco IP Telephony.
• Cisco CUCM
• Cisco Unity
• Cisco UCS servers
• Good understanding PSTN concepts like, TFN, DID, ANI, etc.
• Excellent understanding of protocols like SIP and H323, routing protocols, SNMP, MPLS, SRV, DNS, certificates, etc.
• Knowledge of the network & windows components is essential.
• Certifications like CCNP - voice will be preferred.
• Understanding of design concepts.
• Working experience as Vendor