Senior Vice President

• Is responsible for customer technical support for complex clients and problems, ensuring performance of the asset (client) is maintained through the course of the contract
  
• Collect and evaluate statistical data related to the performance of the assets
  
• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification
  
• Utilise Infor and foster utilization from the team for all client-related topics
  
• Manage responses to emergencies and crises
  
• Facilitate responses to crisis situations and recovery activities
  
• Evaluate and provide fast resolution to critical field performance issues
  
• Visit sites to diagnose Client operational issues and develop resolution plans for complex cases that cannot be easily resoled
  
• Approve recommended repair works for major equipment and system failures
  
• Check performance deviations and defines root cause for any performance issues and, if needed, escalates to either Engineering or Performance team
  
• Has oversight on maintenance work
  
• Is responsible for the planning of corrective, preventive and predictive maintenance activities that ensure Client equipment and client systems are fully functional and in optimal operating condition, preserving Client energy savings
  
• Optimise maintenance plans and schedules for inspection, testing, repair and predictive maintenance of equipment and systems to minimise downtime and costs
  
• Provide technical guidance on equipment and systems maintenance for equipment and systems
  
• Endorse resourcing requirements to achieve operational state in accordance with Client expectations
  
• Drive internal and subcontractor compliance with the health & safety standards and practices
  
• Support Customer Success Managers in creating further business opportunities
  
• Foster close collaboration with Customer Success managers to ensure client performance and satisfaction
  
• Advise customer team and Client Customer Success manager to correct inefficient uses of energy both technically and procedurally, as well as provide support with data justification
  
• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance
  
• Organise and develop the team
  
• Coach and train Central Maintenance engineers
  
• Drive talent recruitment and development for the department in alignment with organisational strategy
  
  

Requirements

• Degree or Diploma in Electrical or Mechanical Engineering or related field
  
• Specialist qualification in refrigeration and air-conditioning and Energy Management will be an added advantage
  
• Singapore Certified Energy Manager (SCEM) certification would be an added advantage
  
• 5+ year of prior work experience in energy management
  
• Field experience with HVAC systems - chillers, air-handlers, etc.
  
• Ability to multi-task and handle multiple projects
  
• Excellent organizational skills
  
• Able to gain the trust from clients, has great communication skills
  
• Demonstrated proficiency with Microsoft Office programs
  
• Analytical mindset, is able to see patterns in data
  
• Curiosity to solve problems, spotting issues and resolving them
  
• Hands-on, not afraid of being in the fields and solving issues collaboratively with the client when required
  
• Value teamwork and collaboration
  
• Hands-on experience with mechanical, electrical, and control systems is a plus
  
• Able to travel