Senior specialist electrician

This is a remote

• Interact with clients and build relationships with them while ensuring their needs are being met to ensure good client relationship
  
• Ensure compliance rules and execution of contract agreements
  
• Ensure effective client onboarding implementation of all projects
  
• Communicate with clients to identify their preferences and facilitate the process to meet their needs and expectations
  
• Provide clients with regular updates and periodic statements to keep them abreast of changes in trends
  
• Provide recommendations to improve client operations and increase company profit
  
• Provide regular reporting and join business reviews with the clients and senior management
  
• Maintain processes according to required standards and maintain consistency in the same
  
• Administer all operating data and transactions for various billings and assist in efficient renewals
  
• Carry out surveys and research to evaluate customer satisfaction levels and discover better techniques for ensuring a satisfied customer base
  
• Act as first escalation to address day-to-day issues and escalations that impact client operations and relations
  
• Handle and resolve escalated concerns from clients
  
• Help oversee the development of staff by assessing competencies and recommending training and discussing career planning
  
• Implement employee engagement, rewards, and recognition activities to drive performance, illicit employee satisfaction and mitigate attrition
  
• Work and collaborate with support functions, other departments, vendors, and partners to develop tactical and operational initiatives
  
• Achieve budgetary measurements
  
• Provide excellent customer service to clients
  
• Conduct Performance Management as necessary
  
• Ensure that all customer and client complaints/discrepancies received are logged and properly investigated
  
• Ensure achievement of targets and adherence to the Service Level Agreement (SLA) specified in the client agreement
  
• Maintain CRM up to date
  
• Ad-hoc tasks as required
  

Requirements

• 5+ years prior experience in customer-facing roles
  
• Proven experience in a leadership role is required
  
• Excellent communication skills and the ability to anticipate the needs of customers
  
• Must demonstrate strong analytical thinking skills Should possess strong problem-solving skills and the ability to make sound judgment calls
  
• Superior organizational and time management skills
  
• Knowledge of customer service programs and databases, or the ability to learn new software quickly Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience
  
• 6 Sigma Greenbelt
  
• Must have Fiber Optic internet with at least 25 Mbps bandwidth
  
• Must have a backup desktop or laptop with the latest OS
  
• Must be able to work on a flexible schedule
  
• Must be amenable to reporting to our Makati office as required
  

• Advanced Client Services Training
  
• Negotiations 101
  
• Budget Planning
  
  
  

Benefits