Senior Sales Manager Executive - AlWifaq General Trading LLC

About Our Client:

UAE based company has the following vacancy:Senior Sales Manager / ExecutiveThe candidate must have at least 3 years of experience in the field of sales of Pet Foods and related products in the UAE.The candidate must be a graduate and possess strong communication skills.UAE Driving license will be an added advantage.

What you will do:

• Setting clear performance goals and providing regular coaching feedback and training to enable continuous improvement.
• Monitoring and analyzing customer feedback surveys and metrics to identify areas for improvement.
• Collaborating with crossfunctional teams to implement system improvements and new technologies to enhance customer support.
• Establishing (KPIs) for the customer service team and tracking performance against targets generating regular reports on customer service metrics to senior management.
• Conducting regular audits and call monitoring to ensure compliance with quality guidelines.
• Ensuring that all team members are wellequipped to handle various customer scenarios and challenges.

What they do expect from you:

• From 5 to 10 years of experience in Customer Service Management.
• Familiarity with customer service software CRMs and other relevant tools to optimize team efficiency.
• Excellent clientfacing and internal communication skills.
• Solid organizational skills including attention to detail and multitasking skills.
• Must be a natural and intuitive problem solver able to anticipate and take corrective action selfmotivated.
• Proficient in using data to analyze customer service performance identify trends and implement improvements.