Senior Operations Manager

• Formulates and implements store strategies and procedures to maximize sales, profitability and commercial performance of all retail outlets for the Business Unit
• Identifies and monitors consolidated retail operation’s KPI’s, targets and performance against plan and initiates remedial actions in case of discrepancy between actual and expected performance
• Analyses sales figures, forecasts future sales and interpret trends to facilitate strategic planning.
• Maintains and monitors sales vs. budget for all stores/locations; achieves budgeted profitability and growth of the retail stores within assigned network
• Oversees and works with the area managers and store management to ensure that store displays and inventory levels are adequate to meet the forecast sales budget
• Monitors stock in collaboration with the Merchandising Director to achieve bottom line sales budget against monthly targets
• Identifies and implements actions required to address stores experiencing decreasing sales
• Leads and implements strategies to enhance operational efficiencies in stores operations management by ensuring store operations are in compliance with industry best practices and standards.
• Works closely with the Loss Prevention Manager to ensure that loss prevention programs are in place across all store locations
• Regulates and approves payment of invoices for store expenses
• Tours the sales floor regularly, talks to colleagues and customers to help resolve urgent issues
• Maintains awareness of market trends; understands changing customer attitudes and buying preferences and monitors the competition to ensure that sales opportunities are maximized
• Oversees the productivity in stores through effective deployment and acquisition of resources
• Sets the guidelines to ensure all stores are in compliance with required employment and state laws, health and safety standards
• Looks at prospective sites and evaluates new sites and coordinates with the Property Department to share inputs; oversees new store openings and re-fits

Requirements :

• Bachelor’s degree in any discipline
• Master’s degree in Business Administration is preferred
• A minimum of 8 - 10 years of relevant experience with at least 4 years in a similar supervisory role in retail operations