Senior Customer Service Representative
Posted on :
18-04-2024
Employer Active
3 Vacancies
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Job Description
Req ID : 2413982
Job Description
Identify and assess customers’ needs to achieve satisfaction.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Collaborate with the managers to stay informed about changes in company rules and new projects.
Identify practical challenges in a project to rectify the issues for final delivery.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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