Senior Client Delivery Program Manager MENAT remote - Iron Mountain

At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet. Thats why we need smart committed people to join us. Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics. We proudly partner every day with our 225000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions If so lets start the conversation.

We currently have an exciting opportunity for an experienced Senior Client Delivery Program Manager to join us at Iron Mountain.

In this position you will be responsible for managing overall Iron Mountain project and program delivery including: scope client management / interaction timeline budget resource utilization and risk mitigation. Each program manager within Professional Services is the key point of contact for daytoday activity internal and customer communications and should have extensive experience working with external clients and presenting to executive management. Across each account / project the program manager will work with the Client Principals Solution Architects and individual workstream leads to create a program to deliver against the scope of work created by the team.

This will be a primarily remote working role and location is flexible across Turkey UAE and KSA and fluency in both Arabic and English will be required.

Responsibilities:

• Creation and management of the program plan and key milestones.
• Organizing attending & chairing the daily meetings to assign work items
• Management of customer relationship throughout the execution of the programs delivery timeline
• Presentation to customer stakeholders and internal Iron Mountain stakeholders summarizing program progress and KPIs
• Create and manage project governance documentation including RAID logs project status reports and comprehensive implementation plans.
• Providing routine status reporting to the Professional Services Director and Professional Services leads as well as routine updates to the client
• Management of new work item ticket creation throughout the project and allocation of resources against.
• Manage delivery team to achieve program objectives and milestones aligned to customers expectations
• Monitor the staff utilization without time management software
• Manage JIRA boards epics and stories
• Responsible for the creation of the kanban cards for daily management of tasks.

Core Skills

• Fluency in both English and Arabic.
• Significant experience managing multiple concurrent IT projects.
• Successful track record of delivering largescale projects to agreed time cost quality and scope parameters
• Familiarity with delivery requirements acceptance criteria and testing
• Software delivery experience
• Expertise in creating detailed project plans and owning the successful delivery of project plans end to end
• Working knowledge and experience of both agile and waterfall methodologies
• Ability to constantly multitask and prioritize own and others work according to a changing business environment
• Strong stakeholder communications reporting weekly and daily to senior management
• Management of crossfunctional teams leading daily and weekly scrum meetings.
• Experience working with project management software

Secondary Skills

• Excellent communicator both written and verbally; at all levels of the organization with both technical and business stakeholders.
• Management and creation of user stories for experience epics.
• Ability to build solid relationships with key stakeholders.
• Ability to manage matrix based teams both internally and client side to meet.

What we offer

• A competitive remuneration package
• Be part of an ever evolving global organisation focused on transformation and innovation.
• A support system where you have a safe place to voice your opinion share feedback and be your true authentic self.
• Global connectivity to learn from 26000 teammates across 52 countries.
• Be part of a winning team who embrace diversity inclusion and our differences.

#LIremote

Category: Sales

Iron Mountain is a global leader in storage and information management services trusted by more than 225000 organizations in 60 countries. We safeguard billions of our customers assets including critical business information highly sensitive data and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk comply with regulations recover from disaster and enable digital and sustainable solutions whether in information management digital transformation secure storage and destruction data center operations cloud services or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations please let us know by sending an email to confidential See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race color religion sex (including pregnancy) national origin disability age sexual orientation veteran status genetic information gender identity gender expression or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement as well as the Pay Transparency Policy Statement CLICK HERE

Requisition: J0067098