Secretary

BASIC T1 RESPONSIBILITIES:

• Providing advice on available services and products to new/existing clients in the retail repair shop; at the front service desk and over the phone.
• Creating relationships with potential new clients and instilling confidence in our services; identifying issues and providing insight to customer s questions.
• Making recommendations, estimates and invoices for repair services, computers and hardware/software to fit customers needs.
• Recording customer information and job details into our support ticketing system, and taking payments in-person and over-the-phone.
• Diagnosing computers (hardware, software, performance), cleaning up junkware/bloatware, removing viruses/malware; restoring OS health.
• Backing up user accounts and personal files, recovering lost data/files/partitions (program licenses, credentials/passwords, and other system settings).
• Installing, repairing, cloning and upgrading operating systems. Email setup, migration, configuration. Deploying managed software applications.
• Replacing hardware in desktops/laptops (motherboards, LCDs, touchpads). Rebuilding and assembling custom computers from scratch.

TRADE T2 RESPONSIBILITIES:

• TDB

MINIMUM EMPLOYMENT REQUIREMENTS:

• Clean, attractive and approachable appearance, friendly attitude and patience, and confident/persuasive demeanor and communication skills.
• Excellent verbal/written/interpersonal skills and satisfactory memory, with ability to blindly type at 30+ WPM with good grammar/literacy/accuracy.
• Multi-tasking performance, ability to work in fast paced environment without being distracted.
• Conceptual understanding of all major hardware peripherals/components and their functionality in modern desktops and laptops.
• Moderate familiarity with major Windows operating systems and file structures (Win 7/8/10, Mac OSX 10/11, any Linux.)
• Proficiency in using major browsers & apps (Chrome, IE, Edge, Safari, Office 2016-365, Outlook, Windows Explorer, etc).
• Fundamental understanding of modern software applications (installation, configuration, settings, personalization, and uninstallation).
• Reliable vehicle for transportation to and from work, a valid driver s license, and live within 30 minutes of central Pinellas County.
• Must own your own modern (within 3 years old) smartphone, personal computer, and a real bank account (payroll is paid by direct deposit only).
• Must pass a drug test and background check, not be on medication inhibiting cognitive reasoning, and read this entire job listing twice.
• 1+ years of customer service/sales OR technology support rep experience (retail, direct-to-consumer, or inbound lead environment).

PREFERRED EXPERIENCE:

• Experience working in a computer repair shop, tech service department, automotive repair center, retail store, or customer sales/service center.
• Competence working with a sales POS system (SalesForce, Quickbooks, etc) AND/OR support ticketing system (RepairShopr, ConnectWise, etc).
• Proficiency in diagnosis, testing, replacing hardware, and rebuilding computers (PSUs, MOBOs, HDDs, CPUs, RAM, GPUs, LCDs, etc).
• Knowledge of backing-up and restoring file data, user accounts, profiles and settings, and preferences across Windows and Office apps.
• Experience building optimistic rapport with customers, and showing compassion/optimism during scenarios of unfortunate financial decisions.
• Experience being a tech consultant (aka "matchmaker") knowing fundamentals of not selling from your own pocket and giving outward advice.
• Experience in retail product and service sales, including selling add-ons, bundles, and providing all available upgrade options to the end-user.
• Component soldering, Enterprise VoIP skills, Advanced networking knowledge, Technology certifications (A+, N+, Sec+, MSCA, MCSE, etc).

SCHEDULE AND AVAILABILITY:

• Full-time: 5 days on, 2 days off (one is guaranteed to be Friday or Saturday or Sunday).
• Work shifts are 8:50am - 6:00pm, with 1 hour break for lunch mid-day. Closed 7 holidays.
• 4-12 weeks paid hands-on training in-store, ongoing professional skills development.
• Position starts as hourly (based on exp) with 4-12 weeks of paid training (probationary).
• 1099-contractor for 90-day probationary period, and W2 employee after.

COMPANY PERKS & BENEFITS

• Company-issued Dell/HP Enterprise Laptop Computer (i5-7K/8-DDR4/256-SSD/Win10Pro)
• Company-paid MS Office 365 E3 subscription for 5 devices (OneDrive, Outlook, Teams, etc)
• Company-provided Gunnar Optiks digital performance eyewear (Blue UV light repelling)
• Company-issued SkullCandy OTE Active Noise Cancelling BT Headphones (for repair area)*
• Company-paid Sam s Club, Amazon Prime business memberships, and Chase bank accts
• Company co-paid T-Mobile service w/ unlimited talk, text, & LTE internet (keep your #)
• Company-paid Monthly Allowance for break-room refrigerator (Snacks, coffee, soda, etc)
• Annual compounding Holiday Bonus - Recognition & Rewards ($100-$3K Cash + Gift Cards)
• Company partnered discounts from: Lizard Juice E-Cigs, YouFit Gyms, Goodyear Auto, etc.
• Cloud Payroll by Gusto featuring Free & Anonymous Cash Adv. (up to $500) anytime.
• Fully-Digital HR featuring Automatic Time-Off Requests, Work Verification, and Mobile App.
• Paid Time Off benefits (PTO) begins accruing on your first day employed (40hrs @ FT)
• Company co-paid insurance options including: Dental (PPO) & Vision from Humana, Accident Indemnity from Allstate, & 24/7 TeleDoc from MD-Live.
• Robust benefit options including: Disability, Critical Illness & Life from Allstate, Preventative Care & Wellness from TransAmerica ($0 co-pay), ID Shield & Legal Shield w/ Member Perks Discounts.

COMPANY FEATURES & AMENITIES:

• Top-rated, highly-regarded and well-respected IT service provider in the Tampa Bay area.
• Personable and friendly team environment, down-to-earth Founder, 10+ years developed.
• Best-in-class tooling, resources & automated infrastructure; constantly being improved.
• Templated processes & procedures for Escalations Support, Performance Reviews, etc.
• Scheduled performance reviews (quarterly) and compensation adjustments (annually).
• Structured and proven "S.M.A.R.T." Incident Reporting and Course Correction system.
• Tracked and showcased goals for Service/Product sales (showcased weekly, paid w/ DD).
• Static work schedule, consistent hours & days off, overtime never mandated; QoL balance.
• Automatic height-adjustable bamboo sitting/standing desks (28-44") w/ 4 outlets + USB/Cat5.
• Flexible (un-branded) professional dress-code (solid polo / dress-shirts, short / long sleeve)
• Full-amenity break room w/ refrigerator, microwave, Keurig, TV + Nintendo Switch (TBD).
• Provisioned individual Nerf N-Strike Elite 6-shot with ammo (yes, seriously).

[Redeemable at 3 months / 6 months / T2 expert *]