Sales Administration Officer

Job Scope

The Sales Administration Officer is accountable for processing purchase orders on a daily basis including the placement and tracking of orders, management of shipments and processing of customer accounts.

Main Duties and Responsibilities

- Receive orders related to software and/or hardware through email or CRM and update customers accordingly;

- Price, create an ERP account and input orders into the vendor s system while updating Salesforce and Traverse;

- Validate purchase orders that are uploaded in Salesforce;

- Track shipments, update tracking file and handle any issues or discrepancies with related stakeholders;

- Close business in coordination with the related sales employee and complete administrative functions in line with the objectives and responsibilities of the Sales Team;

- Update customers and internal stakeholders on order backlogs and information;

- Work with logistics, sales and credit teams to ensure order fulfilment in a timely manner;

- Handle customer complaints in a timely manner and escalate issues when necessary;

- Update sales reports as required and manage ad hoc requests as and when necessary.

Requirements

Education

Bachelor s degree in Business Administration or any other related field

Qualifications/Skills

Experience

At least 2-3 years of relevant experience

Key Competencies