Returns Coordinator
Posted on :
16-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2632719
- Keeping track of undelivered orders & customer returns handover to Returns Team.
- Ensuring the orders with more than 3 attempts are send for cancellation. (ageing cancellation).
- Closely monitoring the Returns SLA (same day handover to returns team).
- Ensuring all Return & Undelivered orders are systematically scanned.
- Maintaining up to date trackers with highest level of accuracy.
- Coordinating with Returns team, Customer service team and Business units for smooth operation flow.
- Review Operational processes from a risk management perspective; identify and qualify new areas of risks and escalate concerns to the site HSE committee.
- Guide and motivate subordinates to enhance performance and produce quality work and ensure that they are continuously developed for higher level roles.
- Maintain HSE practices in the working environment in order to minimize the opportunity of damage property and injury to self and colleagues. Pro-actively remind colleagues to behave in line with the HSE processes defined by the company.
- Regularly communicate to the team on operational performance and brief on upcoming events.
- Create a positive work environment that results in low attrition, sickness and absence reduction to ensure that Collective and individual targets are met.
Employment Type
Full Time
Department / Functional Area
Key Skills
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