Retail Banking Sales

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Cross selling of other bank products when required

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To act professionally on behalf of the bank for providing details of bank products, services and related processes etc. to customers

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To adhere to banks service standards so as to ensure best in class customer service and experience

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To follow the laid down policies and procedures of the bank

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To report/maintain customer feedback, market pulse and any other data point or process as required by the unit/bank

• Unique contribution of job holder is to achieve given targets and provide new and existing customers high standards of customer service.
• Provide professional and expert advice on products & services to customers and business leads to other units to ensure that business opportunities are realized.
• To proactively contact customers in portfolio in order to capture higher share of wallet by cross-selling products and marketing new products and services.
• Accountable for regular monitoring of client satisfaction and service quality levels by ensuring that client expectations are consistently met and exceeded.