Reservations Agent

Respond to customer inquiries and provide accurate information about our cruise ship services

Process reservations and ensure all necessary details are obtained and accurately recorded

Handle changes and cancellations to existing reservations following company policies and procedures

Maintain a high level of customer service by promptly and professionally addressing any customer concerns or issues

Collaborate with other departments to ensure smooth and efficient operations

Stay uptodate on current promotions packages and pricing to effectively sell our services to customers

Provide administrative support as needed including data entry and report generation

Qualifications:

High school diploma or equivalent required; college degree preferred

12 years of experience in a customer service or reservations role preferably in the travel or hospitality industry

Excellent communication skills both written and verbal

Strong attention to detail and ability to multitask in a fastpaced environment

Proficient computer skills including experience with reservation systems and Microsoft Office

Ability to work flexible hours including evenings weekends and holidays

Strong problemsolving and conflict resolution skills

Knowledge of cruise ship industry and destinations is a plus

Remote Work :

No